Your video call freezes. The little spinner appears. You sigh, reboot the router, wait two minutes, and carry on. It happens again Tuesday. And Thursday. And the next Monday.
Here's the part nobody tells you: you're paying full price for internet that keeps cutting out, and your provider may owe you money for it. Most people never collect a cent. Not because the credit isn't there, but because they can't prove the outage happened.
"It felt slow" gets you nothing
Call your ISP and say the connection has been bad lately, and you'll get a polite apology, a suggestion to restart your modem, and a goodbye. You hang up exactly where you started.
Why? Because a support agent can't credit a feeling. They need specifics. What date? What time? How long was it down? Without that, your complaint is just noise on a busy queue, and the credit policy quietly stays in the company's favor.
So the real problem isn't whether you deserve compensation. Often you do. The problem is that the burden of proof sits entirely on you, and your memory of "it dropped a bunch this month" is worthless on a recorded support line.
Timestamped proof beats a vague complaint every single time. The outage either happened at 8:42 p.m. for 19 minutes, or it didn't.
Wavr turns your outages into evidence
WiFi Wavr's Outage Monitor watches your connection in the background and logs every drop with a start time, an end time, and a duration. You don't have to babysit it. While you're cooking dinner or asleep, it's keeping an honest record of when your internet actually failed.
Then comes the part no other consumer WiFi app builds for you: the ISP Evidence Report. With a tap, Wavr turns that raw outage log into a clean, shareable, timestamped document you can email straight to your provider. Inside it you get:
- Uptime percentage for the period, so you can show you didn't get the service you paid for
- Total downtime added up across every drop
- Your longest single outage, the one that ruined a meeting or a movie night
- An estimated service credit based on your monthly bill and the time you lost
Instead of "my internet's been terrible," you send a dated record: here are 14 outages this month, here's 3 hours and 22 minutes of total downtime, here's the credit that roughly works out to. That's a conversation an ISP has to take seriously.
Honest caveat, up front
The report is proof, not a guarantee. It makes your case much stronger and gives you a real number to ask for, but the final credit depends on your provider's policy and your local rules. Wavr hands you leverage and evidence. It can't force a refund.
How most WiFi apps fall short
Plenty of good apps will detect an outage. Fing and Speedtest both offer outage monitoring for free, and they're genuinely useful tools. Wavr isn't the only app that notices when your internet drops, and it would be dishonest to pretend otherwise.
The gap is what happens next. Those apps show you a log. They leave you to do the math, screenshot the evidence, and figure out how to frame a credit request on your own. None of the major WiFi apps package a consumer-ready ISP refund document for you. That last mile, from raw log to a report your provider will actually act on, is the white space Wavr was built to fill.
Detecting the outage is step one. Getting paid back for it is the step everyone else skips.
Stop eating the cost
You wouldn't shrug off a restaurant charging you for a meal that never arrived. Dropped internet is the same thing: service you paid for and didn't receive. The only reason it slides is that proving it used to be a hassle.
Wavr removes the hassle. It records the drops automatically, does the arithmetic for you, and hands you a document you can send in under a minute. Worst case, you learn your connection is rock solid. Best case, you walk away with a credit you'd otherwise have left on the table, month after month.
Install it once, let it run, and the next time your internet flakes out, you'll have the receipts.
FAQ
Do ISPs actually give credits for outages?
Many do. Most providers have a service-credit or downtime policy, and some markets require it by regulation, but they rarely apply it automatically. You usually have to call or email and ask, and you need to show specific dates and times. A vague complaint that the internet felt slow almost never qualifies. Timestamped proof of actual downtime is what moves a credit from no to yes.
How does WiFi Wavr know when my internet dropped?
Wavr's Outage Monitor runs in the background and quietly checks whether your connection can reach the internet. When it can't, it records the moment the connection dropped and the moment it came back. Each event gets a start time, an end time, and a duration, so your outage history builds itself while you go about your day. Internet outage monitoring is not unique to Wavr, but turning that history into a claim-ready report is.
Is the estimated credit guaranteed?
No. The estimated credit is a fair, transparent calculation based on your downtime and your monthly bill. It shows what the lost service was roughly worth so you have a concrete number to ask for. The final decision belongs to your ISP and depends on their policy and your local rules. The report strengthens your case with honest proof, but it is not a promise of a refund.
Turn your outages into leverage.
Let WiFi Wavr log every drop and build the timestamped ISP Evidence Report for you, so the next service credit conversation starts with proof instead of a shrug.
⬇ Download WiFi Wavr — Free